Onevirt’s Refund Policy
1. Bare Metal or Dedicated Server / Server Management
We do not offer any type of refund on dedicated servers, so please get every thing cleared before making payments.
We also provide no refund on our Server Management services.
Customers may cancel their accounts at any time, however they will not be entitled to a refund for the unused period of the prepaid month, since these services and component do NOT include Money Back Guarantee. Any incentives offered to the Customers upon sign-up will stand cancelled.
2. VPS / Shared Hosting / Reseller Hosting / LIR Services or IP Lease
we offer unconditional 30 Days full Money-back Guarantee on these services. If you do not like our service then you can simply cancel the service from our dashboard and open a ticket in the Billing department to ask for a refund.
In case of abuse of our services like using our services for Spamming/Maas Mailing/Copyright violation or any activity which is prohibited by our Terms, we have every right to terminate the service and refuse to provide any refund.
CHARGEBACKS AND PAYMENT DISPUTES
Under our Terms of Service agreement you must first contact ViridWeb to attempt to resolve any billing disputes before contacting your Bank or Credit Card Company to dispute the charges. You further agree that any billing disputes must be submitted in writing to our billing department within one month of the invoice payment in question.
Server(s) will be temporarily suspended during any payment disputes or chargebacks. This will remain in force until the issue / dispute is resolved. Post issue resolution, ViridWeb may decide not to continue business with the customer. Please note that this decision will solely be based on the nature of dispute / issue.
By using our services you agree to the above policy and to contact ViridWeb before contacting your financial institution to seek a resolution. In the event you dispute charges contrary to this agreement, we reserve the right to refer your account or sell your debt (plus any applicable fees) to a third party collection agency. We also reserve the right to take further legal action against you.